Pursuant to applicable laws, EuroDNS allows any interested party to report any illicit use of its services. However, it shall be noted that EuroDNS is solely entitled to suspend its services on its own initiative in cases where a blatantly illicit use of those is made, such as in cases falling under article 379, 457-1 and 496 of the Luxembourgish penal code (fraud, child pornography, incitement to racial hatred...)
Any other type of dispute must be settled directly between the reporter and the applicable EuroDNS customer.
Our legal department is reachable via:
Upon receipt of your complaint, you will receive an automated acknowledgement of your request and a tracking number. Our legal department will review your complaint within a timely fashion and the appropriate action will be taken. You will always be kept fully informed by email of EuroDNS' actions, if any.
Law enforcement agencies having jurisdiction in Luxembourg may contact us during business hours to get access to a dedicated contact line, which will enable them to send their urgent requests outside business hours.
Customers' claims should be sent to EuroDNS legal department and will be reviewed and investigated within 10 working days of their receipt. The original communication will be acknowledged within 3 working days and its sender will always be kept fully informed by email of EuroDNS' actions, and the results of the investigation within this timeframe. Should the result of the investigation not be to the satisfaction of the Customer, they should write by registered post to:
EuroDNS Complaints
24, rue Léon Laval L-3372 Leudelange, Luxembourg
This will then be acknowledged as per the prior procedure but be reviewed by senior staff.
If you believe that EuroDNS is breaching its obligations as an ICANN accredited registrar, you may lodge a complaint against EuroDNS by following the instructions displayed at this address: http://www.icann.org/en/resour...