Frequently Asked Questions

 
Topics
 
  • My Account (7)
  • Search and buy domains (17)
    • .asia.com (2)
  • Finance (14)
  • My Profiles
    • Contacts profiles
    • Nameservers profiles
    • DNS Records profiles
  • My Domains
    • Renew (14)
    • Transfer to Eurodns (16)
    • Manage my domains
      • Transfer to another registrar (2)
      • Domain Forwarding (3)
      • Settings of the Eurodns DNS server (4)
      • Mailboxes (5)
      • Apply Nameserver Profile (1)
What are your terms of reimbursement?

If the Customer does not obtain the desired Domain Name, EuroDNS shall credit the Customer’s EuroDNS credit account accordingly.

 

Following this reimbursement, the Customer shall be entitled to request lump sum cash payment of the amount of the Domain Name for which payment has been effected.

 

In such a case EuroDNS shall reimburse the funds using the method of payment the Customer used when the Customer originally placed the order for the Domain Name. In other words, the reimbursement shall be realised either by crediting the Customer’s credit/debit card or via a funds transfer to the Customer’s bank account.

In both cases, EuroDNS shall retain five percent of the total amount, subject to a minimum of €10 (ten euros).

 

Transfers to banks within the European Union shall be realised on a “shared charges” basis. Transfers to banks outside the European Union shall be realised on a “fees charged to beneficiary” basis.

 

 

For reasons of security, reimbursements shall be realised 120 days following payment of the relevant invoice.

 

All Customer invoices must be settled before any reimbursement can be realised.